Privacy Policy — jiliy Online Casino

1 Introduction

jiliy ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses the jiliy online gaming platform at jiliy.one. This Privacy Policy describes how jiliy collects, uses, discloses, stores, and protects your personal information in connection with your use of our Services.

This Privacy Policy applies to all users of the jiliy platform, including registered account holders and visitors who browse the site without registering. By accessing or using jiliy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

This Privacy Policy should be read together with jiliy's Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jiliy is the personal information controller responsible for your personal data collected through the jiliy platform. jiliy determines the purposes and means of processing your personal information in connection with the Services.

If you have any questions or concerns about how jiliy handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy.

3 Information We Collect

3.1 Information You Provide Directly

When you register for a jiliy account or use our Services, we collect personal information that you provide to us directly, including:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Philippine mobile number, email address, and residential address.
• Identity Verification Documents: Government-issued ID such as Philippine passport, SSS ID, PhilHealth ID, UMID card, or driver's license, submitted for Know Your Customer (KYC) verification.
• Financial Information: GCash account details, PayMaya (Maya) account details, or Philippine bank account information used for deposits and withdrawals. jiliy does not store full payment credentials — these are processed through secure third-party payment providers.
• Account Credentials: Username and encrypted password.
• Communications: Messages, queries, and feedback submitted to our customer support team via live chat or email.

3.2 Information Collected Automatically

When you access and use the jiliy platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access timestamps, pages visited, links clicked, and referring URLs.
• Geolocation Data: Approximate geographic location derived from your IP address, used to verify eligibility and comply with regulatory requirements.
• Gaming Activity: Game sessions, wager amounts, win/loss records, bonus usage, and transaction history associated with your jiliy account.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 7 of this Privacy Policy.

3.3 Information from Third Parties

jiliy may receive personal information about you from third parties in certain circumstances, including:

• Payment processors and e-wallet providers (such as GCash and PayMaya) who confirm transaction status and account ownership.
• Identity verification service providers who assist jiliy in completing KYC checks.
• Fraud prevention and anti-money laundering screening services.
• PAGCOR and other Philippine regulatory authorities, where required by law.

4 How We Use Your Information

jiliy uses the personal information we collect for the following purposes:

4.1 Account Management & Service Delivery

• To create, verify, and manage your jiliy account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP / ₱).
• To provide access to jiliy's gaming products, including live casino, slots, bingo, and fishing games.
• To deliver customer support and respond to your inquiries.
• To send you transactional communications such as account confirmations, deposit receipts, and withdrawal notifications.

4.2 Legal & Regulatory Compliance

• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law.
• To comply with anti-money laundering (AML) obligations under the Philippine Anti-Money Laundering Act (AMLA).
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct.
• To respond to lawful requests from Philippine regulatory authorities, law enforcement agencies, and courts.

4.3 Platform Improvement & Analytics

• To analyze usage patterns and improve the functionality, performance, and user experience of the jiliy platform.
• To conduct internal research and develop new features and gaming products.
• To monitor platform security and prevent unauthorized access.

4.4 Responsible Gaming

• To monitor gaming behavior and identify players who may be at risk of problem gambling.
• To administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
• To comply with PAGCOR's responsible gaming requirements.

4.5 Marketing Communications

With your consent, jiliy may use your contact information to send you promotional offers, bonus notifications, and news about new games and features on the jiliy platform. You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting our support team.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jiliy processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jiliy — specifically, to provide you with access to the jiliy platform and Services as described in the Terms & Conditions.
• Legal Obligation: Processing is necessary for jiliy to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting duties.
• Legitimate Interests: Processing is necessary for jiliy's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — jiliy relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Information

jiliy does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers

jiliy engages trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, Philippine banks), identity verification providers, IT infrastructure and hosting providers, customer support platform providers, and fraud prevention services. All service providers are contractually required to handle your data securely and in accordance with applicable Philippine privacy law.

6.2 Game Content Providers

jiliy's platform features games developed and operated by licensed third-party game providers. These providers may receive limited gameplay data necessary to operate their games and ensure fair play. Game providers are required to comply with applicable data protection standards.

6.3 Regulatory & Law Enforcement Authorities

jiliy may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or courts where required to do so by law, regulation, legal process, or lawful governmental request.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jiliy's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.

7 Cookies & Tracking Technologies

jiliy uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the platform, remember your preferences, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the jiliy platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the jiliy platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content about jiliy's games and offers. You may opt out of marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliy platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Security

jiliy implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jiliy's servers.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Strict access controls ensuring that only authorized jiliy personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of jiliy's systems.
• Two-factor authentication (2FA) available to all account holders to protect against unauthorized account access.
• Secure data centers with physical access controls and environmental safeguards.

While jiliy takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, jiliy will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.

9 Data Retention

jiliy retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in compliance with the Philippine Anti-Money Laundering Act.
• Identity Verification Documents: KYC documents are retained for the period required by PAGCOR and AML regulations, typically five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for up to two (2) years from the date of the communication, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within a reasonable period.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jiliy will securely delete or anonymize the data in accordance with our internal data disposal procedures.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliy:

• Right to Be Informed: The right to be informed about how jiliy collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jiliy holds about you and information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jiliy.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliy's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiliy's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiliy has not handled your personal data in accordance with the Data Privacy Act.

To exercise any of these rights, please contact jiliy's Data Protection Officer using the contact details in Section 13. jiliy will respond to all data subject requests within the timeframes prescribed by the Philippine Data Privacy Act. We may need to verify your identity before processing your request.

11 Children's Privacy

The jiliy platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. jiliy does not knowingly collect personal data from individuals under the age of 21.

If jiliy becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jiliy, please contact our support team immediately so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

jiliy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the jiliy platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how jiliy protects your personal data. Your continued use of the jiliy platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliy's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the jiliy platform — the fastest way to reach our team.
• Email: [email protected]
• General Support: [email protected]

jiliy aims to respond to all privacy-related inquiries within five (5) business days. For formal data subject requests, we will respond within the timeframes prescribed by the Philippine Data Privacy Act of 2012.

If you are not satisfied with jiliy's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels.